Position 1: SERVICE DELIVERY TEAM LEADER

Job Description:

Service Delivery Team Leader for IT requires someone who can manage IT operation, service delivery, establishing good working relationships, understanding customer expectation and business goals.

Responsibilities:

• Responsible for developing and maintaining appropriate service level agreements

• Develop new business opportunity for up selling of services

• Ensure service partners are capable of delivering the services operationally and cost effectively

• Build strong and productive relationships with important business stakeholders

• Act as Escalation Manager in resolving outage and effective in communication with the business for service outage, service interruption and service improvement.

• Provide reports to an agreed schedule (or on request) including SLA performance and other key metric reports.

• Ensure that systems, processes are followed to provide effective monitoring, control and support of service delivery.

• Conduct monthly service reviews with customers and service partners to discuss service issues and identify new requirements.

Qualifications:

• At least 3 years in customer services and account management in IT Services industry.

• Ability to effectively manage clients & project team relationships

• Excellent interpersonal skills

• Quick in respond to queries and manage customer expectations

• Good communication skills in both oral and written

• Excellent problem solving skills.

• Strong analytic and decision making abilities

Position 2: HELPDESK ADMIN COORDINATOR

Responsibilities:

• Good knowledge in using Microsoft Office (Excel, Words and Outlook)

• Basic understanding of IT equipment and terminology

• Answering of inbound calls from users and taking down messages

• Able to record client information and dispatch calls to IT Support Engineer

• Proper updating of Data Bases and Reports

• Able to follow up with the daily job routine diligently

Qualifications:

• Minimum ITE in any field

• Minimum one year working experience in IT support  and customer service

• Fresh graduates are encourage to apply as training will be provided

• Those with relevant working experience will be assign to senior position

• Excellent communication skills in English

• Able to resolve customer issues and seek to achieve customer satisfaction

Position 3: HELPDESK SUPPORT ENGINEER

Job Description:

To be part of the team to facilitate the smooth operation of desktop support and helpdesk services for the users in the bank.

Responsibilities:

• Perform helpdesk duties and escalate issues to third parties for resolution

• To ensure user’s problems are handled promptly and solved

• Assist the Team leader to analyze desktop support problems

• Share with the team your observations of the trend of problems and contribute ideas to improve the support efficiency

• Ensure support procedures are being followed closely

• Attend related training and learn new support procedures and troubleshooting skills

• On the job training will be provided to learn banking application software and helpdesk skills

Qualifications:

• Possess at least a related Diploma in IT or equivalent

• Must have the interest to develop your career in Helpdesk or Desktop Support

• Basic IT knowledge in supporting Microsoft Operating System, Office Applications, Local Area Network will be an added advantage

• At least 1 - 2  year(s) of related working experience

• Several working locations: Suntec City Area, Jurong, Alexandra

Position 4: IT SUPPORT ENGINEER

Responsibilities:

• Fault diagnosis and resolution of software and system errors on the desktop

• Fault diagnosis of desktop hardware and co-ordination of repairs and replacements

• Software installation and decommissioning of desktop hardware

• Manage and implement desktop projects and products

• All work to be completed within strict Key Performance Index (KPI)

• Act as focal point for users and coordinate issues/requests through to resolution/completion

• Escalate issues in a timely manner that may impact the business/users.

Technical Skills:

• In-depth knowledge of Windows XP/Vista/7 operating system

• Knowledge of Software application MS-Office / Outlook and BlackBerry devices

• HP / Dell/ Lenovo hardware knowledge (PC / Laptop / Printers / Monitors)

• Network troubleshooting skill is an added advantage

Interpersonal Skills:

• Able to communicate clearly and effectively across all levels especially VIP users

• Very client-focused and ability to empathize with clients needs and instill confidence that their issue will be dealt with efficiently and effectively

• Excellent team player to deliver a high quality service that meets the client need

• Pro-active, positive personality and "can-do" attitude

• Strive to carry out tasks which improve own and/or team effectiveness

• Able to adapt to changes and have flexibility in performing the support role

Qualifications:

• Diploma related to IT / Computer Engineering or equivalent

• 2 - 3 year IT working experience in MMC environment

• Excellent communication skills in English

• Able to resolve customer issues and seek to achieve customer satisfaction

• Have experience in project management and/or coordination of IT projects

Position 5: PRINTER TECHNICIAN

Responsibilities:

• Familiar with electronic and hardware for dot matrix / impact printers

• Diagnose, repair and maintain equipment and accessories for printers

• Ensure printer repair quality

• Consistently meet the requirement for response time, calls per day and parts cost

• Maintain spares and parts inventory

• Complete required paperwork accurately and on time

Qualifications:

• ITE related to IT Hardware / Electrical / Electronic

• Min. 2 years experience in printer hardware repairing

• Able to communicate in English

Position 6: IT SALES ASSISTANT

Responsibilities:

• Familiar with IT hardware products such as Notebooks, PCs, Routers, and Printers

• Experience with selling of broadband packages will be an added advantage

• Able to explain the products specification and benefits to customers

• Able to plan and manage road show if needed

• May have to perform cold calling to customers

• Plan and achieve sales target monthly

• Establish strong relationships with clients 

Requirements:

• Possess Diploma in any discipline

• Excellent written, oral communication and interpersonal skills

• Aggressive, dynamic & result-oriented

• Good team player

• Initiative, creative & willing to succeed in professional sales

• Cheerful personality

• Able to communicate in Mandarin will be added advantage as some of the customers are Chinese speaking

Position 7: IT RECRUITER

Responsibilities:

• Work with Account Manager on recruitment planning

• Prepare job description for available positions

• Short listing of candidates based on requirement

• Conduct phone interview and face-to-face interview for final short listing

• Efficiently and effectively fill open positions

• Develop a pool of qualified candidates in advance of need

• Research and recommend new sources for active and passive candidate recruiting

• Build networks to find qualified passive candidates

• Improve the company website recruiting page to assist in recruiting

• Perform background check

Requirements:

• Diploma in any discipline

• Outgoing with excellent verbal and written communication skills

• General knowledge and understanding of full cycle recruiting

• Proficient in Microsoft Office (Excel, Outlook and Word)

• Have strong attention to detail with excellent organizational and documenting skills

• Ability to work well independently as well as within a team

• Possess superior time management and problem solving skills